Uganda Water Utility Calls for Customer-Centric Shift
The Story
Uganda's National Water and Sewerage Corporation Managing Director, Eng. Dr. Silver Mugisha, addressed a global academic summit. He spoke at the Global South Academic Conclave 2026 in Ahmedabad, India. Dr. Mugisha stated that public utilities must undergo a fundamental transition. He said they need to change from being engineering-only organizations to becoming customer-centric service providers. He presented this as necessary for these utilities to survive modern pressures. The pressures identified are from climate and urban growth.
Perspective
According to the report by PML Daily, Dr. Mugisha's message was that this shift is critical for survival. He argued that public utilities must transform to focus on customers to withstand contemporary challenges. The summit where he delivered this message is the Global South Academic Conclave 2026.
Why This Matters
The Managing Director of Uganda's national water utility is presenting its operational philosophy at an international forum. This highlights a recognized approach to managing essential public services. It places Uganda's NWSC as an organization sharing its model for discussion among global south nations.
What's Next
No specific future events or actions are detailed in the provided source article.